Tag: Equipment
Brief Description Please call the IS&P Help Desk at 872-2111 for situations such as missing equipment or non-functioning equipment. The IS&P Help Desk automated phone system will page an Educational Technologies technician (Pecan Campus only) if your call occurs after office hours or on weekends. Please leave a detailed message when you are prompted for information.
Remote technical support is provided for hardware or software owned by STC. To assist in the resolution of the issue, you must provide information about the hardware or software, including the: STC tag number copy of the purchase order (software only) location of the item in case a technician needs to provide onsite support detailed description […]
Departments needing refurbished computers may make their request via phone, email, or chat from IS&P Help Desk. Based on the availability; a refurbished computer will be issued and a schedule date will be set up for installation. Computing hardware will be considered obsolete under one or more of the following conditions: It can no longer provide […]
Desktop Support technicians will diagnose the computer/laptop, or printer for malfunctioning or broken parts. Based on warranty, availability and diagnostics; Desktop Support staff will make recommendations to the user. Refurbished computers may be requested from IS&P Help Desk.
Departments that need to request Faculty/Staff relocation must complete a relocation request form provided by the department of Planning and Construction Department. Faculty/Staff relocations must be requested two (2) or three (3) weeks prior to the relocation date. This will allow Planning and Construction and Desktop Support staff to allocate adequate staff time for the work.
Choice of Desktop and Laptop Configuration Configuration standards are periodically updated by the Information Technology Standard Committee. Computer Standardization The Information Technology Department will assist users and departments with all computer, printer, and software purchases. All computer and printer purchases must conform to a list of standardized models that have been selected for performance, reliability, and […]
Any support requests for malfunctioning or broken computer equipment, software errors, software installation, new hardware installations (computers, printers) should be sent to the IS&P Help Desk by calling 872-2111, chat, or via email isphelp@southtexascollege.edu.
Desktop Support staff offers technical support for College-owned standard desktop and laptop computers (PC and Mac) and printers. Desktop Support staff offers hardware and software repair services to staff and faculty as well as assistance with warranty service, hardware, software, and operating system problems on STC-owned equipment. Examples of services provided include: Hardware installations and support […]