Tag: Desktop Support
Training support on Microsoft Office products and Windows Operating System is provided to STC employees. Training is provided on a regular basis throughout the semester and is advertised via general email announcements. Requests For assistance with your training needs please contact the IS&P Help Desk by email isphelp@southtexascollege.edu and by phone at 872-2111.
In order to log into STC equipment and WiFi services, a person is required to use an STC domain account. STC employees may sponsor the creation of temporary guest accounts. Requests A guest account may be requested through the Technology Help Desk. At least three working days prior to the event visit the Self-Service Portal and […]
Remote technical support is provided for hardware or software owned by STC. To assist in the resolution of the issue, you must provide information about the hardware or software, including the: STC tag number copy of the purchase order (software only) location of the item in case a technician needs to provide onsite support detailed description […]
Description STC offers endpoint protection as our Antivirus solution. All College-owned computers have endpoint protection installed which is centrally managed by Desktop Support technicians. Endpoint protection prevents, quarantines, and removes malware infections. Antivirus definitions are updated automatically as soon as they are available on our management server. Functionality Endpoint protection keeps systems and files from […]
Departments needing refurbished computers may make their request via phone, email, or chat from IS&P Help Desk. Based on the availability; a refurbished computer will be issued and a schedule date will be set up for installation. Computing hardware will be considered obsolete under one or more of the following conditions: It can no longer provide […]
Desktop Support technicians will diagnose the computer/laptop, or printer for malfunctioning or broken parts. Based on warranty, availability and diagnostics; Desktop Support staff will make recommendations to the user. Refurbished computers may be requested from IS&P Help Desk.
Choice of Desktop and Laptop Configuration Configuration standards are periodically updated by the Information Technology Standard Committee. Computer Standardization The Information Technology Department will assist users and departments with all computer, printer, and software purchases. All computer and printer purchases must conform to a list of standardized models that have been selected for performance, reliability, and […]
Any support requests for malfunctioning or broken computer equipment, software errors, software installation, new hardware installations (computers, printers) should be sent to the IS&P Help Desk by calling 872-2111, chat, or via email isphelp@southtexascollege.edu.
Desktop Support staff offers technical support for College-owned standard desktop and laptop computers (PC and Mac) and printers. Desktop Support staff offers hardware and software repair services to staff and faculty as well as assistance with warranty service, hardware, software, and operating system problems on STC-owned equipment. Examples of services provided include: Hardware installations and support […]