Remote technical support is provided for hardware or software owned by STC. To assist in the resolution of the issue, you must provide information about the hardware or software, including the:
- STC tag number
- copy of the purchase order (software only)
- location of the item in case a technician needs to provide onsite support
- detailed description of the problem
Remote technical support is provided to troubleshoot computing, networking and peripheral requests. Upon receiving the client’s permission, the Information Technology staff member will remotely connect to the computer to address the request.