Software and Hardware Standards

Choice of Desktop and Laptop Configuration

Configuration standards are periodically updated by the Information Technology Standard Committee.

Computer Standardization

  • The Information Technology Department will assist users and departments with all computer, printer, and software purchases.
  • All computer and printer purchases must conform to a list of standardized models that have been selected for performance, reliability, and cost.
  • Operating system and application software configurations for STC-owned equipment are based on user needs, Information Technology security standards, and the requirements of enterprise services.

Hardware Currently Supported

  • Dell OptiPlex Desktops
  • Dell Latitude; Precision Laptops
  • Dell Printers
  • HP Printers
  • iMacs
  • Mac Pros
  • iOS/Android/Windows mobile devices

Desktop Software Standards

A standard image will contain the following software:

  • Windows 7 — 32 or 64 bit
  • Endpoint Protection
  • Java client
  • Microsoft Office Suite
  • Internet Explorer
  • Mozilla Firefox
  • Adobe Acrobat Reader
  • Flash Player
  • Adobe AIR
  • Shockwave
  • Microsoft Silverlight
  • Apple QuickTime

Additional departmental licensed software may be installed per request.

Software not included in the standard image is installed when requested, provided that software is properly licensed. Users will be asked to provide a copy of the software purchase order in addition to installation media or a web location from which to download non-standard software.

Software Installations

  • Desktop Support technicians will install and upgrade software in response to user requests, changes to campus standards or security requirements, or to resolve problems. Software may be installed with remote tools.
  • Desktop Support technicians will install client-provided driver software for peripherals such as printers, scanners, external storage devices, and input devices.
  • Supported software is installed on College-owned computers used for research, instruction, and other College business. Desktop Support technicians are not permitted to install software on equipment not owned by the College.
  • Proof of license in the form of a purchase order must be provided for department-owned software.
  • Some software requires specialized configuration. Desktop Support technicians can configure software if documentation is provided by the user.
  • Desktop Support technicians will install the latest standard image for monthly patches/updates on desktops and laptops.