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» Submitting an Incident Ticket

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Submitting an Incident Ticket

When submitting a technical request, the client will be asked to provide as much information as possible to be included in the description ot the incident ticket to be created. This will help the technician prepare for the work order and make special arrangements required prior to arriving at the location. In most instances, it is best for the client who is experiencing the technical problem to contact the IS&P Help Desk themselves, in order to create a detailed and accurate description of the problem and/or situation. Incident tickets could be created for any of the following services:

PCs and peripherals specifications, repairs and troubleshooting
Network repair and troubleshooting
E-mail support
Phone system specifications, repairs and troubleshooting
Internet access repairs and troubleshooting
Fax/Printer installations
Hardware/Software installations