Overview
The IS&P Help Desk is a branch of the IS&P Client Services Department from the Information Services and Planning Division (IS&P). Working closely with Technology Support Services, Instructional Technologies and Information Systems, Client Services coordinates the efforts and activities of the IS&P Help Desk to provide faculty, staff, and students with technical support and information.
Through our call center, walk-ins, and on site services the IS&P Help Desk provides a full range of computing assistance, which include:
Instructional Technologies Equipment Reservations:
Equipment reservations cam be made for Instructional Technologies which includes: data projector, laptop, Sympodiums, TV, VCR, DVD, Digital Cameras, classroom equipment support, confirmation of reservations, changes to reservation.
NOTE: In order to ensure the delivery of the equipment, the Instructional Technologies department must receive client's request via the Help Desk at least 2 working days in advance.
Reservations for equipment for Special Events must be received at least 1 week in advance.
When possible, the Instructional Technologies department will contact you through e-mail and by telephone at least 1 day (24 hours) in advance if your request cannot be filled.
Technical Assistance over the phone:
Client Services technicians provide technical support for many common computer and software problems over the phone or the network.
Submitting an Incident Ticket:
When submitting a technical request, the client will be asked to provide as much information as possible to be included in the description ot the incident ticket to be created. This will help the technician prepare for the work order and make special arrangements required prior to arriving at the location. In most instances, it is best for the client who is experiencing the technical problem to contact the IS&P Help Desk themselves, in order to create a detailed and accurate description of the problem and/or situation. Incident tickets could be created for any of the following services:
- PCs and peripherals specifications, repairs and troubleshooting
- Network repair and troubleshooting
- E-mail support
- Phone system specifications, repairs and troubleshooting
- Internet access repairs and troubleshooting
- Fax/Printer installations
- Hardware/Software installations